Lonely / Support
Something went wrong?
Find your error below for the next steps. If Windows crashed, stop using the affected product and contact support.
Driver failed to load or mapThe loader reports a driver error and the product does not start.
- Stop the launch and save the exact error message and the time it occurred.
- Check the product status page. If the product is unavailable or under maintenance, wait for an update.
- Close the loader and restart Windows once. If the error returns, stop retrying and contact support.
- Include your Windows version, loader version, product name and error code. Leave Windows security protections enabled; do not use replacement drivers or third-party mapping tools.
Blue screen or unexpected restartWindows crashes during or after a launch.
- Stop using the affected product until the cause has been reviewed. Save any open work after Windows restarts.
- Record the stop code and any driver filename shown on the blue screen, along with the time of the crash.
- If Windows starts normally, check Reliability Monitor for the crash entry. Note any Windows or driver updates installed shortly before the issue began.
- If Windows repeatedly fails to start, use Windows Recovery options or contact Microsoft support. Avoid repeated launch attempts.
- Send support the stop code, Windows version and the steps immediately before the crash. Crash dumps can contain private data; share them only through a private support channel when requested.
Loader closes, freezes or will not openThe application never reaches the sign-in screen or stops responding.
- Note whether Windows shows an error and copy its exact wording.
- Check for a current loader release on the Download page and use a fresh download from Lonely.
- Restart Windows once. If security software blocks the file, keep the protection enabled and send support the detection name.
- If the issue returns, include the loader version and the corresponding Reliability Monitor entry in your support request.
Download or integrity check failedThe loader cannot retrieve or verify a package.
- Check the service status and confirm the website is reachable.
- Close the loader and download a fresh copy from the Lonely Download page.
- If verification fails again, stop and report the exact error and build identifier. Do not run an altered or unverified package.
Still need help?
Include the exact error, product, loader version, Windows version and the time it happened. For a blue screen, include the stop code and driver filename if shown. Never include your password, full license key or session tokens.
Contact support